Microsoft Account Password Reset Page
From any work or school Sign-in page, select the Can't access your account? Link, and then select Work or school account or go directly to the Password reset page. Enter your work or school User ID, prove you aren't a robot by entering the characters you see on the screen, and then select Next. Learn how to password protect your Xbox Live profile, get your Xbox console to remember your password, and change the password protection on your profile. Recover and reset your lost Microsoft account password.
Are you using a Microsoft account to sign-in to Windows 10 and want to change its password? Have you forgotten your Microsoft account password and want to reset it? Here is how to change or reset your Microsoft account password in Windows 10.
Following are three easy methods to reset and change Microsoft account password in Windows 10.
Method 1 – change Microsoft account password via Settings
Method 2 – reset forgotten Microsoft account password
Method 3 – change Microsoft account password online
Method 1
Change Microsoft account password via Settings app
In this method, you will use the Settings app to change your Microsoft account password. This method is useful if you know your Microsoft account’s current password. If you have forgotten your Microsoft account password and unable to sign-in, please refer to the instructions mentioned in Method 2 of this guide (scroll down to see).
Step 1: Open Settings app by clicking Settings icon located on the left hand side of the Start menu. You can also use Windows + I hotkey to quickly launch Settings app in Windows 10.
Step 2: Click Accounts (your account, sync settings, work, family) and then click Sign-in options.
Step 3: Under Password section, click Change button to open password reset screen.
Step 4: Here, you’ll be asked to enter your current password of your Microsoft account. Enter the password and then click Sign-in button.
Step 5: On the Change your Microsoft account password screen, enter your old password (current password), type the new password and then reenter the new password before clicking Next button.
Important: While entering the new password, make sure that the new password includes at least eight characters long, one upper case letter, one lower case letter, and one number or symbol.
Step 6: You will see the following screen with You’ve successfully changed your password message.
To sign-in by entering the new password, sign out and sign in again. And be sure to remember the new password!
Method 2
To reset Microsoft account password
If you have forgotten your Microsoft account password and getting “That password is incorrect. Make sure you’re using the password for your Microsoft account. You can always reset it at account.live.com/password/reset” on the login screen of Windows 10, you can follow this method to reset or change your Microsoft account password.
Step 1: Since you are unable to sign-in to your Microsoft account, use another computer running any version of Windows.
Step 2: Open up a web browser, visit www.account.live.com/password/reset page.
Step 3: You will see the following page with three options:
# I forgot my password
# I know my password, but can’t sign-in
# I think someone else is using my Microsoft account
Select the first option labelled I forgot my password and then click Next button.
Step 4: On Recover your account page, your will be asked to enter your Microsoft account ID (email address), and shown characters (also known as captcha).
Once entered, click Next button.
Step 5: Next, you will see We need to verify your identity screen.
Here, either select the alternative email address that you had provided while creating the account to receive the security code (the first option).
We recommend you go for the first one as Microsoft will send a fresh security code when you choose this option.
And if you select the first option, you will be asked to complete the hidden part of the email address which is being shown (it’s your alternative email address).
Enter the alternative email address and then click Send code button to receive the password reset code from Microsoft. Check the inbox and enter the same code in the next step.
And if you have a security received from Microsoft, click I have a code link (as shown in above picture). You will see the following page asking to enter the security code sent to the alternative email address.
Step 6: Enter the security code and then click Next button to see the actual password reset screen.
Step 7: Enter the new password, reenter the password and then click Next button. You will see “Your account has been recovered” message.
Click Next button to the sign-in page. And if you would like to set up two-step verification for your Microsoft account to enhance the security, please click Enable two-step verification and then follow on-screen instructions.
Method 3
Another way to change Microsoft account password
Microsoft Account Login Problems
Like Method 1, this method also useful only if you know your account password. To reset your forgotten Microsoft account password, please check Method 2.
Step 1: Launch Microsoft Edge or any other browser and head over to this page of Microsoft account.
Step 2: Click Sign-in button, enter your Microsoft account ID and password and then click Sign-in button to sign-in to your account.
Step 3: Click Change password link to open Change your password page.
And if you’re seeing the Help us to protect your account page instead, select the first option, complete the hidden part of your alternative email address which is being shown, click Send code button to receive the security code in your inbox and then enter the security code to proceed further.
Step 5: Enter your current password, new password and then reenter the new password. Click Save button.
That’s it! Hope this helps!
Your options to retrieve the account and password you use to sign in and install or reinstall Office, or to manage your Office 365 subscription vary depending if your product is an Office for home or Office for business product.
Click here to see what products are included under Office for home or Office for business.
Tip: If you have Office Professional Plus through your company's subscription to the Home Use Program, see Office through the Home Use Program (HUP).
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Office for home
If your Office product is one of the follow, you have an Office for home product. This can be an Office 365 subscription, or a one-time purchase of Office or individual Office application. These products are usually associated with a personal Microsoft account.
Office 365 subscriptions: The following products include the fully installed Office applications.
Office 365 Home
Office 365 Personal
Office 365 University
Office 2019, Office 2016, or Office 2013 versions available as one-time purchases: The following products include the fully installed Office applications.
Office Home & Student
Office Home & Business
Office Professional
Stand-alone Office 2019, 2016, or 2013 apps available as one-time purchases
Word
Excel
PowerPoint
OneNote*
Outlook
Access
Publisher
Project
Visio
Tip: *The desktop version of OneNote is only available 2016 and 2013 versions. Beginning with the release of Office 2019, OneNote for Windows 10 is the default OneNote experience for Office 365 and Office 2019 customers. See the FAQ.
Office for business
If your Office product is one of the following, you have an Office for business product. These products are usually associated with a work or school account, and your Office license (if your subscription has one) came from the organization where you work or go to school.
Office 365 Subscriptions: The following products include the fully installed Office applications.
Office 365 Business
Office 365 Business Premium
Office 365 A5
Office 365 ProPlus
Office 365 Enterprise E3
Office 365 Enterprise E4
Office 365 Enterprise E5
Office 365 Nonprofit Business Premium
Office 365 Nonprofit E3
Office 365 Nonprofit E5
Office 365 U.S. Government Community G3
Office 365 U.S. Government Community G5
Project Online Professional
Project Online Premium
Visio Online Plan 2
Office 365 Subscriptions without fully installed Office applications:
Tip: With these Office 365 subscriptions, there are no desktop applications to download and install, but in most cases you can still access and use online versions of Office apps in your web browser. Learn more Free Office Online apps.
Office 365 Business Essentials
Office 365 Enterprise E1
Office 365 A1
Office 365 Nonprofit Business Essentials
Office 365 Nonprofit E1
Office 365 U.S. Government G1
Project Online Essentials
Visio Online Plan 1
Volume license versions of Office 2019, Office 2016, or Office 2013
Office Professional Plus
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The account you associated with your Office for home product is the same email you used when you bought or activated Office the first time, or what you use to sign in and install or manage Office from your account portal.
For help with this username or password, select from the options below:
Forgot your username
Open a newer Office app to see your username
Look for emails from Microsoft about Office
Reset or change your password
Reset your Microsoft account password
Change your Microsoft account password
Account Issues
Check what you typed
You have more than one account with Office
Your account is correct, but it's not working
Switch between accounts
Outlook email accounts
Change your password in Outlook.com
Change or update your email password in Outlook on a PC
Update your password in Outlook 2016 for Mac
Still need help?
If none of these options help and you still can't remember your Microsoft account, see When you can't sign in to your Microsoft account for additional things to try.
The email account your work or school assigned to you is the same account associated with the copy of Office you got through your work or school. For help with this username or password, select from the options below:
Forgot your username
Contact your admin
Open an Office 2016 app to see your username
Reset or change your password
Get your admin to reset password
Reset your own password
Change your password
For Office 365 in China or Germany
You use Office 365 operated by 21Vianet in China
You use Office 365 Germany
Switch between accounts
Recover My Microsoft Account
Contact your admin for your username and password
Contact your admin who can retrieve the username and reset the password for your work or school account.
If Office 2016 is installed, open any Office app to see your username
If you have Office 2016 installed, in most cases you can view the work or school account associated with Office by opening a desktop Office application.
Open any Office application, for example Word or Excel.
Select File. If you didn't open an existing document, you may need to create a new document to see the File menu.
From the navigation on the left, select Account.
Under Product Information is the name of your Office product and the phrase, Belongs to: along with the account associated with this version of Office.
If you don't see Belongs to:, select Update Options > Update Now. After the update is complete, close the app and then reopen it. Look for the Belongs to: account.
You know your username, but forgot the password and need to reset it
If your admin has given you permission to reset your password go to, passwordreset.microsoftonline.com/. Contact your admin if you don't have permission to change your password.
If your admin has given you permission to reset your password go to, passwordreset.activedirectory.windowsazure.cn/. Contact your admin if you don't have permission to change your password.
If your admin has given you permission to reset your password go to, passwordreset.microsoftonline.com/. Contact your admin if you don't have permission to change your password.
You know your password, but you want to change it
You can only do this if your admin has given you permission to update your password in Office 365.
Go to www.office.com/signin and sign in with your work or school account username and existing password.
Go to login.partner.microsoftonline.cn and sign in with your work or school account username and existing password.
Go to portal.office.de and sign in with your work or school account username and existing password.
Go to Settings > Password.
Make your changes and click Save.
Your organization uses Office 365 operated by 21Vianet in China
The sign in location for Office 365 operated by 21Vianet in China is, https://login.partner.microsoftonline.cn/.
If you're signing in to the correct location, but still can't remember your username and password, contact your admin.
Your organization uses Office 365 Germany
The sign in location for Office 365 Germany is, https://portal.office.de.
If you're signing in to the correct location, but still can't remember your username and password, contact your admin.
Sign in with a personal account instead of a work or school account
If you're trying to sign in to Office with your personal Microsoft account, but you're already signed in with your work or school account, you need to sign out and then sign in with the correct Microsoft account (or vice versa).
Another option is to open a private browsing session in a new browser window. (Search your browser's help if you don't know how to do this.) When you open a private browsing session your browsing data (history, temporary internet files, and cookies) isn't saved so you can sign in with a different account.